Postal insurance, international letters (additional service) / Insured letter

Items containing cash, securities, precious metals and products made from such metals, and other valuables must be sent as Insured letters. The items are covered against loss, theft and damage. You are not allowed to mail cash and valuables to some countries.

To foreign destinations, Insured letters are delivered at the speed of Priority letters.

The maximum compensation for loss, theft or damage is the declared insured value of the item.

Basic Product Information
Destination Countries

Certain foreign countries, see Country information.
Delivery Time
  • Nordic countries 2–3 working days
  • Rest of Europe 3–5 working days
  • Rest of the world 4–10 working days

The estimates do not include the time required by possible customs clearance.
Maximum Weight

2kg
Maximum Dimensions
  • Length + width + thickness 900mm; however, maximum length 600mm.
  • For tubular items, maximum length + (diameter x2) 1,040mm; however, maximum length 900mm.
Minimum Dimensions
  • 90mm x 140mm.
  • For tubular items, minimum length 100mm, minimum length + (diameter x2) 170mm.
Indications and Codes

An Insured barcode label must be attached to the item when it is posted.
Sending

Insured items can be mailed at a postal outlet, sorting centre or terminal.

A sturdy envelope or plastic letter bag is recommended for insured items. The envelope must not have an address window. Use a wooden, metal or plastic box for items that need more protection during transport. If a box is used, it should be wrapped in a strong paper for sealing or otherwise sealed using sealing tape. All seams of the item have to be sealed, using sealing tape or otherwise. There is a special bar code label for international insured items.
Track and Trace

You can track the status of an item with the tracking code included in the item or address label either online or by calling our Customer service.

With respect to international destinations, tracking is available for items sent to Belgium, Denmark, Estonia, Iceland, Ireland, Luxembourg, Portugal, Sweden and Switzerland.
Pricing

The price of an Insured item is based on the weight and insured value of the item.
Payment Methods
  • Port Payé -invoicing and Pricing service.
  • Franking machine and stamp
Delivery Terms

Delivery, contract and product terms
Restrictions as to Content

Mail may not contain substances or articles prohibited by the Universal Postal Union (UPU) or Itella’s General delivery terms or not approved for transport by air.

  • Check Country information for destination country-specific prohibitions and restrictions.