Registration / Registered letter
Registration can be used if you need a receipt of having posted an item. The item is handed over to the addressee or a person authorised by the addressee only against a signature. The identity of the addressee is always verified.
Registration is an additional service for Priority letter when Port Payé payment method or Pricing service is used.
| Destination Countries | Domestic |
| Delivery Time | Delivered to the postal outlet indicated by the address by the working day following posting with a reliability rate of 95%. |
| Maximum Dimensions | 250 mm x 400 mm x 30 mm |
| Minimum Dimensions | 90 mm x 130 mm |
| Indications and Codes | A letter must carry an address label for a Registered letter, including a tracking barcode identifying the item. |
| Sending | Letters can be mailed at a postal outlet, sorting centre or terminal. Itella can also pick up Registered letters from the sender (a service subject to a charge). Registered letters may not be dropped into a postbox. |
| Track and Trace | You can track the status of an item with the tracking code included in the item or address label either through the tracking system or by calling our Customer service. |
| Receiving | When a Registered letter arrives at a postal outlet, an advice of arrival will be delivered to the addressee. Letters are handed over to the addressee or a person authorised by the addressee against a signature. If the sender has restricted the right to sign for the item so that it may only be handed over to the addressee, the item will not be handed over against a proxy. |
| Payment Methods |
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| Delivery Terms | |
| Retaining |
Letters that cannot have been handed over to the addressee will be retained at the postal outlet for two (2) full calendar weeks in addition to the week of arrival. Thereafter items will be sent back to the sender. The notice of arrival indicates the deadline for picking up the delivery from the outlet. A second notice of arrival will not be sent.
Forwarding from outlet to outlet will not extend the combined retention period at different outlets. |
| Restrictions as to Content | No cash or valuables. |
