Postal insurance / Insured item
Items containing cash, securities, precious metals and products made from such metals, and other valuables must be sent as Insured letters.
The maximum compensation for loss, theft or damage is the declared insured value of the item.
Postal insurance is an additional service for Priority letter when Port Payé payment method or Pricing service is used.
| Destination Countries | Domestic. |
| Delivery Time | Correctly addressed Insured items are delivered to the post office indicated by the address by the working day following posting with a reliability rate of 95%. |
| Maximum Weight | 10 kg |
| Maximum Dimensions | 1,000 mm x 600 mm x 600 mm |
| Minimum Dimensions | 90 mm x 130 mm |
| Indications and Codes | The item must bear an address label for Insured items. |
| Sending | Insured items can be mailed at a postal outlet, sorting centre or terminal. |
| Track and Trace | You can track the status of an item with the tracking code included in the item or address label either online or by calling our Customer service. |
| Receiving | When an Insured item arrives at a postal outlet, an advice of arrival will be delivered to the addressee. The item is handed over to the addressee or a person authorised by the addressee against a signature. If the sender has restricted the right to sign for the item so that it may only be handed over to the addressee, the item will not be handed over against a proxy. |
| Pricing | The price of an Insured item is based on the weight and insured value of the item. |
| Payment Methods |
|
| Delivery Terms | |
| Retaining |
Insured items that cannot have been handed over to the addressee will be retained at the postal outlet for two (2) full calendar weeks in addition to the week of arrival. Thereafter items will be sent back to the sender. The notice of arrival indicates the deadline for picking up the delivery from the outlet. A second notice of arrival will not be sent.
Forwarding from outlet to outlet will not extend the combined retention period at different outlets. |
