Instructions

What is Item Tracking?

By means of the item code, you can monitor the conveyance of your item in our transport network through the Internet. Item tracking is accurate, although it does not quite operate on a real-time basis. Registered data is transferred from fixed readers (in post offices and sorting centres) to the Item Tracking system without delay. The data transfer of portable readers (carried by drivers) has a delay of a few hours. The data recording of some items takes place afterwards, in which case the data might not be available until the next day.

How does Item Tracking work?

All domestic parcels and part of incoming international parcels and letters carry a bar code and an item code. For domestic parcels, item codes are read in all handling points and registered into the tracking system. There are at least two tracking events, notice of reception and delivery to the recipient. For letters, there are at least two tracking events, notice of reception and delivery to the recipient. For outgoing international parcels, the degree of tracking depends on the selected service (all parcels are tracked in Finland).

Which postal items are included in the Item Tracking system?

Item tracking applies to all Itella Posti Oy's parcel and letter services with an item code.

Incoming international items carrying an item code. Incoming international items can be tracked only if the sender has supplied the addressee with the item code information in advance.

It is possible to track the conveyance of outgoing international Exprès Letters to the following countries:
Austria, Belgium, Brazil, Canada, Denmark, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.

Insured letters can be tracked to Belgium, Denmark, Estonia, Iceland, Ireland, Luxembourg, Portugal, Sweden and Switzerland.

Registered letters can be tracked to Belgium, Denmark, Germany, Hong Kong, Iceland, Ireland, Portugal, Spain, Sweden and Switzerland.

It is possible to track the conveyance of outgoing international Priority parcels to the following countries:
Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, France, Germany, Greece, UK and Northern Ireland, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Korea, Liechtenstein, Luxembourg, Malaysia, Mexico, Netherlands, Norway, Philippines, Poland, Portugal, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA and Venezuela.

For EMS Parcels, tracking is possible for approximately 95 per cent of outgoing items covering 60 countries with the highest rate of outgoing EMS items.

When is notice of delivery available?

Based on our service commitments, notice of delivery can be read over-the-Internet tracking system no later than

  • Express Letters: during the day of mail delivery
  • Other letters with a bar code: on the next working day following the day of delivery
  • Itella Express Morning: (notice of delivery or attempted delivery) during the day of mail delivery
  • Parcel to the Doorstep / Itella Express Business Day: on the morning of the next working day following the day of delivery, and
  • Postal Parcel / Itella Economy: on the next working day following the day of delivery.
  • Itella Express Flex: on the next working day following the day of delivery
  • Incoming international items: during the day of mail delivery

Instructions

Enter in the Item Code field the item code (combination of letters and numbers) below the bar code on the address card without spaces.

Click Search.

The search results show

  • which service was used
  • any additional services used shown immediately after the service information. Example: if the sender has requested the parcel to be delivered on Saturday, the information on the Saturday delivery is shown as follows: Itella Express Morning, Saturday Delivery
  • the item's weight and cubic contents, if available
  • the recipient's name, in case the sender purchased the additional "Record of Recipient's Name" service
  • registration entries made during the conveyance

Information on the bar code and item code

The bar code is necessary for tracking item conveyance and registration. You can use the letter-number combination, or the item code shown below the bar code, to track information on the conveyance of your item through the Item Tracking service.

An item carrying a bar code will be registered with the system at least twice, i.e. when the item has been accepted for transport and when it has been delivered to the addressee.

Other registration transactions are e.g. as follows:

  • the item has arrived at the appropriate postal outlet
  • attemped delivery to the addressee
  • the item has been returned to the sender
  • the item is being sorted

For more detailed information, please contact our Customer Service.

Problem situations

In case you fail to track the item carrying the item code entered or the information does not seem correct, the reason might be one of the following:

  • Typing error. Check the item code you have entered, which you can also see at the bottom of the search result page. Enter the code without spaces.
  • The item has not yet been entered in the system.
  • The item has not yet been submitted to Itella for transport.
  • More than 2.5 months have passed since the posting of the item.
  • The system or the item contains errors. For more detailed information, please contact our Customer Service.