Delivery of goods
We pick up all mailings from your company in one go and deliver them to recipients, either to their home address or post office, including abroad. An electronic advice of arrival will enable you to provide even better customer service since addressees are informed in advance of the arrival of your item. This will help you activate customers into picking up their items from the post office as soon as possible. If an item is delivered directly to the customer’s home address, we will contact the recipient by telephone to inform them of the item’s delivery. Item tracking is easy over the Internet using the item code.
If you prefer to manage your dispatch routines yourself, you can start using Itella’s address label printing software, which is offered free of charge for the use of our contract customers. This ensures easy, fast and error-free dispatch performance and saves you time and money. Itella also provides you with printing materials free of charge.
For eCommerce, the fluent management of customer returns is a must for good customer service. A customer return contract facilitates the flexible and convenient return of items. Items can be submitted for return to the sender either by posting them in a letterbox or bringing them to a post office.
We can also tailor a comprehensive service package for you, for the installation, assembly and recycling of products.
Our services include
- Delivery to post office
- Home delivery
- International deliveries
- Return
- Installation & assembly
- Recycling
